Privacy Policy
Sutton Carpet Cleaners Privacy Policy
This Privacy Policy explains how Sutton Carpet Cleaners collects, uses, stores and protects personal data relating to customers in the Sutton area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Sutton Carpet Cleaners customers in the area, including individuals and businesses, regardless of how you contact us or use our services.
Who we are and scope of this policy
Sutton Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers in the Sutton area. When this policy refers to we, us or our, it means Sutton Carpet Cleaners as the controller of your personal data for the purposes described here.
This Privacy Policy covers personal data we collect from you when you contact us, make an enquiry, book a service, enter into a contract, or otherwise interact with Sutton Carpet Cleaners as a customer or prospective customer in the Sutton area.
Personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details, such as your name, address, property access details, and other contact details you share with us.
Service and booking information, such as details of the services you request, dates and times of bookings, property type and size, information about carpets, rugs or upholstery to be cleaned, and any special instructions you provide.
Payment and transaction data, such as information required to process payments and records of services provided and payments received. We do not store full payment card details; these are processed by third-party payment processors where used.
Communication records, such as enquiries, messages, feedback, complaints, and any other correspondence you have with us by phone, in writing, or through other channels.
Technical and usage data, where relevant and lawful, such as basic device and browser information and interaction data relating to our online presence, where this is necessary for security, analytics, or improving our services.
How we collect your data
We collect personal data directly from you when you contact us to request a quote, make a booking, or ask a question, when we provide services at your property and need practical information to complete the work, when you provide feedback or make a complaint, or when you otherwise interact with Sutton Carpet Cleaners as a customer in the Sutton area.
We may also receive limited personal data about you from third parties, for example from online booking platforms or advertising partners where you have submitted an enquiry about our services. In such cases, we process your data in line with this Privacy Policy and applicable data protection law.
Lawful bases for processing your data
We rely on one or more of the following lawful bases under the UK GDPR to process your personal data:
Contract. We process your personal data where it is necessary to take steps at your request before entering into a contract, and to perform our contract with you. This includes handling enquiries, providing quotations, managing bookings, delivering cleaning services, and handling related administrative tasks.
Legitimate interests. We process data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This includes managing and improving our services, keeping appropriate business records, protecting our business and customers from fraud or misuse, and communicating with you about existing or similar services you have previously used, where permitted by law.
Legal obligation. We process personal data where it is necessary to comply with legal and regulatory obligations, such as record-keeping, tax, accounting, and responding to lawful requests from public authorities.
Consent. Where required by law, for example for certain types of direct marketing or for optional cookies and similar technologies, we will rely on your consent. You can withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
How we use your personal data
We may use your personal data for the following purposes:
To respond to enquiries, provide quotations, and manage bookings for Sutton Carpet Cleaners services in the Sutton area.
To deliver carpet, upholstery and related cleaning services at your property and to communicate with you before, during and after your booking.
To process payments, manage invoices, and keep appropriate financial and transactional records.
To manage customer relationships, handle feedback, resolve complaints, and provide customer support.
To manage our business operations, including internal administration, quality control, training and service improvement.
To comply with legal and regulatory requirements, including for tax and accounting purposes.
To send you service-related messages and, where permitted and appropriate, information about similar services that may interest you, with an option to opt out at any time.
Data sharing and processors
We may share your personal data with trusted third parties who act as processors on our behalf and only process your data in accordance with our instructions and this Privacy Policy. These may include:
IT and hosting service providers who support the operation, security and storage of our systems and data.
Payment processors who handle card or electronic payments on our behalf.
Professional advisers such as accountants or legal advisers, where necessary for business, legal or regulatory reasons.
Other service providers that help us manage bookings, communications, records, or customer support.
Where required by law or to protect our rights, we may also share personal data with public authorities, regulators or law enforcement bodies.
We do not sell your personal data to third parties.
Data retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
In determining appropriate retention periods, we consider the type and amount of personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data and whether we can achieve those purposes by other means, and applicable legal obligations.
Typically, we retain core customer and transaction records for the duration of our relationship with you and for a defined period afterward to handle any queries, complaints or legal claims. After the relevant retention period has expired, we will securely delete or anonymise your personal data.
International transfers
Where it is necessary to transfer your personal data outside the United Kingdom, for example where a service provider is located overseas or uses overseas data centres, we will ensure that appropriate safeguards are in place in accordance with data protection law. These may include using countries with an adequacy decision or implementing standard contractual clauses or equivalent measures to protect your data.
How we protect your data
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to personnel and service providers who need it for their role, using appropriate security controls on our systems, and requiring our processors to implement suitable security measures.
Your data protection rights
As a Sutton Carpet Cleaners customer in the area, you have a number of rights in relation to your personal data under the UK GDPR, subject to certain conditions and exemptions. These include:
Right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data.
Right to rectification. You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.
Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection you have raised.
Right to object. You can object to processing based on our legitimate interests, including profiling, and to direct marketing at any time. If you object to direct marketing, we will stop such processing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent. Where we rely on consent to process your data, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how your personal data is being handled. We encourage you to contact us first so we can address your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make significant changes, we will take appropriate steps to inform you. The latest version of this Privacy Policy will always apply to the personal data we hold about you as a Sutton Carpet Cleaners customer in the area.
