Terms and Conditions for UK Service Provision
These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. By requesting a booking, confirming an order, or accepting a service quotation, you agree to be bound by these terms. They are intended to create a clear and fair framework for both parties, covering the booking process, payment obligations, cancellations, liability limits, waste handling responsibilities, and the law that applies to the agreement.
These terms apply to all UK service bookings unless we state otherwise in writing. In these terms, references to “we”, “us”, and “our” mean the service provider, and “you” means the customer or any person acting on the customer’s behalf. If any part of these terms is unclear, you should ask for clarification before confirming a service. The version of the terms that applies is the one in force at the time your booking is accepted, unless a written variation has been agreed.
Nothing in these terms affects your statutory rights as a consumer where those rights apply. However, you should note that business customers may be subject to different rules in some circumstances, and additional written terms may apply where a contract has been specially negotiated. These conditions are designed to be used as a legal page for general service arrangements and should be read carefully before any appointment is scheduled.
All bookings are subject to availability and acceptance. A booking request, whether made by phone, email, online form, or other written method, does not create a binding agreement until we confirm it. We may ask for details such as the type of service required, the location, access conditions, preferred dates, and any special instructions. You are responsible for providing accurate and complete information so that we can assess whether the service can be delivered safely and efficiently.
Once a booking has been reviewed, we may issue a quote, estimate, or proposed schedule. Unless otherwise stated, a quote is valid only for the period specified in writing, or if no period is stated, for a reasonable time. We may refuse or decline a booking where the service requested is outside our scope, the location is unsuitable, the risk is excessive, or the requested date cannot reasonably be accommodated. Acceptance may be given verbally or in writing, but no service agreement exists until we confirm it.
Where a deposit is required, the booking may not be secured until the deposit has been received in full. If we agree to provide a service on a provisional basis, we may still cancel or amend the appointment if information later supplied by you is materially different from the original request. It is your responsibility to ensure that the site is ready for the service at the agreed time and that any prerequisites, permits, or access arrangements are in place. 
Failure to do so may result in delay charges, rescheduling, or cancellation fees.
Payment terms will be confirmed before or at the time of booking. Unless we agree otherwise in writing, invoices must be paid in full by the due date shown on the invoice or booking confirmation. We may require advance payment, a deposit, staged payments, or payment on completion depending on the nature of the work. All prices are stated inclusive or exclusive of VAT according to the position disclosed at the time of quotation or invoicing.
If payment is not received when due, we may suspend the service, withhold completion documents, or cancel future bookings. We reserve the right to charge reasonable late payment interest and recovery costs where permitted by law. Any bank charges, failed payment fees, or chargeback-related costs caused by your payment method may be added to your account where legally allowed. You agree not to make deductions or set-offs unless required by law or expressly agreed by us in writing.
For service agreement purposes, prices are based on the information available when the quote is issued. If the scope changes after booking, including additional labour, materials, time on site, waste volumes, access difficulties, or customer-requested alterations, we may adjust the price accordingly. Where this occurs, we will normally notify you as soon as reasonably practicable. If you decline a necessary variation, we may be unable to complete the service and may charge for work already carried out. Payment does not depend on whether you have chosen to use any result for your own purposes, provided the service has been delivered with reasonable care and skill.
Cancellation and rescheduling requests must be made as early as possible. If you cancel a confirmed booking, cancellation fees may apply depending on the notice given, the type of service, and any costs already incurred. For example, where staff, equipment, transport, specialist materials, or subcontractors have been arranged, we may recover those reasonable costs. If we have started travelling to site or have already begun work, you may be charged for the portion completed and any unavoidable expenses.
We may also need to cancel or rearrange a booking due to events beyond our reasonable control, including severe weather, supplier failure, staff illness, transport disruption, safety concerns, or other unforeseen circumstances. In such cases, we will try to offer an alternative appointment or date. We will not be responsible for any indirect losses arising from a cancellation caused by force majeure, provided we have taken reasonable steps to minimise disruption. A cancellation will not affect any rights or obligations that have already accrued before the cancellation takes effect.
If the service requires your attendance, approval, or cooperation, and you are absent or unprepared at the agreed time, this may be treated as a late cancellation or no-show. In those circumstances, we may charge a call-out fee, a minimum service fee, or the full booked amount if the booking could not reasonably be reallocated. 
Rebooking is always subject to availability and may be offered at our discretion.
We will perform the service with reasonable care and skill and in accordance with any description agreed in writing. However, the exact outcome may depend on site conditions, third-party actions, weather, the age or condition of materials, and other factors outside our control. Any time estimates are approximate unless we specifically agree a fixed completion time. Where professional judgment is required, we may adapt the method used if we reasonably believe that doing so is necessary to deliver the service safely or effectively.
Our liability is limited to the extent permitted by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, loss of opportunity, or business interruption arising from the service, except where such losses are expressly recoverable under applicable law. Any claim must be brought within a reasonable time after the issue arises.
If we supply goods together with services, the goods remain subject to any separate product warranty or manufacturer terms, if applicable. Except where required by law, we do not guarantee that a service will achieve a particular commercial or aesthetic result. You must notify us promptly if you believe the service has not been carried out in line with the agreement so that we have a fair opportunity to inspect and, where appropriate, correct the issue. A failure to give us that opportunity may limit any remedy available.
Where our service involves the removal, handling, transport, or disposal of waste, both parties must comply with applicable UK waste regulations. You must provide accurate information about the nature, source, and quantity of any waste. Hazardous or controlled materials must be declared in advance, and we may refuse to handle materials that cannot be lawfully accepted under our procedures or licence conditions. If the waste description provided by you is inaccurate, you may be responsible for additional charges, compliance costs, or lawful refusal of collection.
We will arrange disposal or transfer only in accordance with relevant legal requirements and, where necessary, through authorised facilities or carriers. You must not place prohibited items into containers or vehicles unless we have expressly agreed in writing that they can be accepted. You are responsible for ensuring that waste is presented safely, accessible for collection, and separated if required. We may request supporting information or evidence to confirm the type and origin of waste before taking possession of it.
Once waste has been lawfully collected by us or transferred to an authorised third party, title and responsibility may pass in accordance with the relevant documentation and regulations. However, if you have misdescribed, concealed, or incorrectly packed the waste, you may remain responsible for any resulting losses, fines, clean-up costs, or enforcement action. Nothing in these terms permits either party to act outside environmental law, and both parties agree to cooperate where documentation, records, or duty-of-care information is required.
Any notices under these terms should be made in writing unless we state otherwise. If we need to vary the service because of safety, legal, or operational reasons, we may do so by giving reasonable notice where practicable. No waiver of any right will take effect unless expressed in writing or clearly accepted by conduct. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law.
We may transfer our rights and obligations under the contract to another suitably qualified provider or business if this does not materially reduce the standard of service or your rights under the agreement. You may not assign your rights or obligations without our written consent. Any delay in enforcing a right will not prevent us from enforcing it later. Headings are included for convenience only and do not affect the interpretation of these terms. These UK service terms form the entire agreement between the parties unless a separate written contract states otherwise.
The contract, and any dispute or claim arising from it, will be governed by the laws of England and Wales unless mandatory legal rules require a different part of the United Kingdom to apply. If you are a consumer, you may have the benefit of court protections in your home jurisdiction within the UK as required by law. Both parties agree that the courts with proper jurisdiction will have authority over any dispute that cannot be resolved amicably. This governing law clause is intended to give certainty while preserving any rights that cannot lawfully be excluded.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions. You also confirm that any person acting on your behalf has authority to accept them for you. If you are booking as a business, you warrant that you have authority to bind that business to the agreement and that you will ensure relevant staff or representatives comply with these terms at the time of service.
Where a service requires site preparation, permits, access, or information from third parties, you must take reasonable steps to ensure those matters are completed on time. We are not responsible for delays caused by inaccurate instructions, hidden defects, restricted access, unsafe conditions, or the absence of agreed facilities. If a service is interrupted for safety reasons or due to circumstances outside our control, we may stop work immediately and reschedule where possible. Any resulting additional costs may be charged to you if they arise from matters within your control.
These conditions are written to support fair, transparent, and lawful service provision terms for customers across the UK. They aim to balance practical service delivery with clear customer obligations, while keeping the wording suitable for use on a legal page without unnecessary local detail. Please retain a copy of the version that applies to your booking for your records.
